Benchmarking
825 Solutions are run on a minimum of 22 key performance indicators. Topics ranging from response time, quality, cost per call and employee satisfaction.
Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. 825 solutions is constantly implementing new and improved call center strategies while refining older techniques that work.
Management
825 Solutions will only consider a team manager from strong references or promoted from within our call center following an extraordinary performance as an agent. Age or gender will not deter a promotion. We are interested in those that have shown company loyalty, completely understand the metrics of the assigned work, the importance of reliable attendance and being punctual. Leaders that own up to accountability will supervise your outsourcing campaign, period.
Our managers aim to increase self-esteem and contribute to an agents professional development. They are expected to reduce the causes of burnout and eliminating attrition during a campaign by sincerely listening to all agents with an open mind. Stress works in a strange way to motivate, like reverse psychology. We are aware that adversity is a challenge and should be handled with grace and style. Every 825 Solutions Call Center agent recognizes that our call center truly cares about them, which strengthens their loyalty and commitment to your campaign.
Motivation
If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script. We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.
Money will always motivate employees. In 825 Solutions, call center jobs are high-paying, highly sought-after jobs in comparison to other vocations. Our call center agents will make a consistent, effective contribution to the campaigns success in order to insure that their paycheck continues.
Why 825 Solutions in the Philippines
People Power
The Filipino workforce is one of the most compelling advantages the Philippines has over any other Asian country. With higher education priority, the literacy rate in the country is 94.6% - among the highest. English is taught in all schools, making the Philippines the world’s largest English-speaking country. Every year, there are some 350,000 graduates enriching the professional pool.
Strategic Business Location
The Philippines is located right in the heart of Asia – today the fastest growing region. It is located within four hours flying time from major capitals of the region. Sited at the crossroads of the eastern and western business, it is a critical entry point to over 500 million people in the ASEAN market and a gateway of international shipping and air lanes suited for European and American businesses.
First-class Lifestyle
Discover the best of sun, sea, sand and style in the tropical setting teeming with the best of western amenities. The Philippines is second home to expatriates who enjoy the company of the warmest people in the region, the country’s openness to varied cultures and a decidedly global outlook. Expats enjoy accessible and affordable luxuries – business centers, housing, schools, hospitals, shopping malls, hotels and restaurants, beach resorts, and recreation centers.
Abundant Resources
An archipelago like the Philippines offers diverse natural resources, from land to marine to mineral resources. It is also the biggest copper producer in Southeast Asia and among the top ten producer of gold in the world. It is also home to 2,145 fish species, four times more than those found in the Bahamas. The 7,100 islands boast of beautiful beaches and breathtaking sceneries that offer soothing leisure and relaxation spots for vacationers and tourists.
Low Cost of Doing Business
Wages are typically less than a fifth of that in the U.S. Local communication, electricity and housing costs are also 50% lower compared to the U.S. rates. Foreign companies that are now outsourcing programming and business processes to the Philippines estimate 30 to 40% business cost savings, 15 to 30% call center services and application systems and 35 to 50% software development.
Unlimited Business Opportunities
As Asian economies integrate within the vast framework of the ASEAN Free Trade Agreement (AFTA), the Philippines is the natural and most strategic location for firms that want access to the large ASEAN market and its vast trade opportunities. The Philippines has enhanced and primed up various areas for investors and offers a dynamic consumer market accustomed to an array of product choices created by a competitive domestic economy.
Developing Infrastructure for Global Growth
A well-developed communication, transportation, business and economic infrastructure links the three major islands and distinguishes the Philippine economy. Highly accessible by air, water and cyberspace, liberalization of inter-island shipping and domestic aviation further sparked improved facilities and services. The container terminals are suited to handle cargo traffic at the highest levels of efficiency.
Communication provides redundant international connectivity 24/7 with fiber optic cable as primary backbone network and satellite as backup. Economic reforms emphasize regional growth, converting remote areas into business centers. The landmark BOT legislation allows private investors to build and operate infrastructure, then turn it over to the Philippine government after a set period of time.
All you Need and more
The Philippines offer state-of-the-art telecommunications facilities, adequate and uninterrupted power supply. There are ready-to-occupy offices and production facilities, computer security and building monitoring systems, as well as complete office services in specialized IT zones. With the government's focus on building up an IT-enabled economy, the Philippines is on its way to becoming the E-services Hub of Asia.
Equipment
Our PHONES and PBX are digital and we use two different carriers to insure a fully redundant phone service.
We have a capacity at this time to grow to 100 megs with advanced notice. Currently, have 34megs.For the most reliable service, the call center has a third provider and another dedicated fiber connection. Our INTERNET consists of a fiber optic dedicated connection that is underground and protected from all adverse weather.
Our BACKUP GENERATOR is capable of supplying full power to our entire infrastructure for as long as the outside power fails. The 45KVA Propane Power Plant starts to supply stable power within 30 seconds of a power failure. The multiple UPSs installed provide the power until the generator starts.
Our entire structure is totally secure and protected by 24 hour security and can be totally monitored over the internet from anywhere in the world.